Terms and Conditions

BOOKING TERMS AND CONDITIONS

This website is owned and operated by Escorted Gap Year Travel trading as Angas Travel Pty Ltd ABN 22 147 568 116, Licence no. TTA238641 and will be referred to as “we”, “our” and “us” in this Booking Terms and Conditions Policy.

By visiting the office of Escorted Gap Year in person, or accessing and using the Escorted Gap Year website you are accepting the following booking terms and conditions.

Please read these carefully as they comprise the contractual terms and conditions of Escorted Gap Year travel services, if you have any queries you can contact our office at hello@escortedgapyear.com.au or through the contact information posted below.

Travel Documents

Travel documents are subject to the travel service provider’s Terms and Conditions as at the date of issue.

It is your responsibility to check all travel documents and discuss with your Escorted Gap Year travel consultant any variations that may be required.  In addition:

  1. Collect all travel documents issued by Escorted Gap Year from Escorted Gap Year or arrange for them to be delivered to you in which case a delivery charge may apply;
  2. Check that the airline tickets issued are in the correct name as appears on the passenger’s passport;
  3. Effect travel insurance;
  4. Advise Escorted Gap Year immediately of any required changes to, or cancellation of, any travel document.
  5. Air tickets will not be issued until a valid passport copy has been received.
  6. Check that you have all the necessary visas and re-entry permits.  Escorted Gap Year will provide you general information on visa and passport requirements. Having the correct documents for your journey remains your responsibility.
  7. Check that you have all necessary health certificates and vaccinations relevant to your travels. In some cases, failure to present required vaccination documentation (e.g. Yellow Fever vaccination) may deny you entry into a country. General health advice for the destination you wish to visit is available from DFAT at www.dfat.gov.au or www.smarttraveller.gov.au.

Passports and Visas

Please supply a copy of your passport to your Escorted Gap Year Travel Consultant as early as possible in the booking process. We understand that you may prefer to wait until the traveller has turned 18 in order to have a ten-year passport, however, the passport is required before mid-October.

You will be denied boarding International Flights and Cruises if your passport is not valid or if you don’t have the applicable visas to depart and re-enter Australia or other overseas territories applicable to your trip. It is also important that your reservations are made under the same name as that of your valid passport. Fees apply with most travel service providers for name changes.  

Passport, visa and vaccination requirements are your responsibility and Escorted Gap Year is not liable for any loss or expense due to your failure to comply with the requirements of countries visited or transited.

You will find helpful information on applying for or renewing an Australian passport at www.passports.gov.au.

Travel Insurance

Escorted Gap Year highly recommends that you have an appropriate cover of Travel Insurance every time you travel. Should you not purchase Travel Insurance through this agency, you will be required to sign a disclaimer.  Please ask your Escorted Gap Year consultant to provide a quote for the negotiated policy with SureSave Travel Insurance.

Travel Advice

The Australian Government through the Department of Foreign Affairs and Trade regularly updates travel advice on various destinations. Escorted Gap Year recommends that you refer to www.smartraveller.gov.au for the latest updates before you travel and register your travel plans if travelling to “out of the way” destinations.

Other useful links to assist you to make the right travel choices are:

Luggage

Please ensure you:

  • Read the Security Guide for Carry-On Baggage at every airport you use;
  • Read the information at the following government website.

Other useful links to assist you:

Special Requests

Special assistance and dietary requirements can be arranged, where possible, provided Escorted Gap Year has advice at least 72 hours before you travel. It is your responsibility to advise your travel consultant well in advance of any specific requirements.

Health and Vaccinations

Health alerts are issued by many countries. Always consult your local doctor or travel medical service to obtain up-to-date medical advice for the countries you plan to visit.  It is also worth visiting the Department of Health for general health advice.

Find out more here.

Deposits

Escorted Gap Year charge a booking deposit, per person, and this is non-refundable if you should cancel. Additional deposits may be required by Travel Suppliers and Airlines as per their Terms and Conditions.

Payments

Escorted Gap Year accepts Cash, Cheque, Credit Card and Electronic Funds Transfers or all purchases. Cheque clearance is required prior to the release of Travel Documents. Credit Card payments will incur merchant fees.  

Taxes

Escorted Gap Year collects taxes on behalf of various Airports, Airlines, Cruise Companies and Governments.

Cancellations

In the event of cancellation after your full payment is received, 10% of your booking value is forfeited as a cancellation fee, plus any additional fees charged by Tour Operators and Airlines subject to their booking conditions. It is important to note that many economy class airfares are non-refundable. Travel insurance is highly recommended to protect against involuntary cancellation.

Refunds

All travel products are subject to the travel product provider’s Terms and Conditions including Terms of Refund.   Please note that Escorted Gap Year fees are non-refundable.

In addition to Escorted Gap Year charges, travel service providers charge fees for any changes made by you to the travel product purchased, or for a cancellation of it. Travel insurance is highly recommended in the event of involuntary cancellation.

If you are eligible for a refund once a booking has been cancelled, the balance less any non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the refund from the Travel Supplier or Airline. Some refunds take upwards of 10 weeks to process. Please refer to the Escorted Gap Year schedule of fees at the end of this page. Insurance will provide cover for involuntary cancellation.

Validity of Prices and Information

Escorted Gap Year strives to ensure that all information available on our website is accurate; however, the prices and information on the Escorted Gap Year website are supplied by Third Parties and are subject to availability and conditions and are subject to change without notice.

  • PRICES ARE SUBJECT TO CHANGE AND ONLY GUARANTEED ONCE FULL PAYMENT IS RECEIVED AND ALL DOCUMENTS ARE ISSUED.
  • ALL TAXES ARE QUOTED AT THE DAYS RATE AND WILL BE ADJUSTED AT THE TIME OF FULL PAYMENT.

Privacy Policy

Our privacy policy (view here) governs the manner in which we collect, use, maintain and discloses information collected from users. This privacy policy applies to the website and all products and services offered by Escorted Gap Year and associated businesses.

Clarification

Escorted Gap Year trading under Angas Travel Pty Ltd sells travel products provided by travel product providers and in doing so Escorted Gap Year acts as the agent of those travel product providers and may receive a commission from them for selling their travel products to you. As the agent for the travel product provider Escorted Gap Year incurs no liability on the transaction entered into between you and the travel product provider. Accordingly, your legal recourse (if any) is against the actual travel product provider and not Escorted Gap Year. Therefore, if for any reason, any travel product provider does not provide you with the travel product that you contracted with them to receive, then your remedy lies against that travel product provider and not with Escorted Gap Year.

Escorted Gap Year, as your travel agent, provides certain services to you such as arranging your relevant travel requirements, with your authority and on your behalf such as ticketing, issuing of vouchers, receipts and booking accommodation for you.

Disclaimer

Escorted Gap Year gives notice that all tickets and coupons issued by them and all arrangements for transport or conveyance or hotel accommodation are made by them as Agents upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle or through the acts or defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour (s), or otherwise in connection therewith, or of any hotel proprietor or servant. Such conveying is subject to the laws of the country where the conveyance, etc., is provided.  All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers.  Baggage is entirely at “owners risk” unless insured.  The legal owners of the Registered Business Name accept no responsibility for losses or additional expenses due to the delays or change to flight, train, steamer, or other services, to weather, strikes, war, quarantine or other causes. All such losses or expenses will have to be borne by the passenger.

Liability

Escorted Gap Year, and its associated companies or servants, is not liable for any act or omission in relation to any contract, air booking, ground arrangements, or excursion operated by individual airlines or other service providers and are not liable for any loss (direct or indirect) or consequential delay, injury, damage, death, inconvenience or additional expenses or any other event beyond its control, including ‘force majeures’.

Customer Service

Escorted Gap Year looks to resolve issues quickly and fairly. Enquiries and correspondence should be addressed to The Manager, Escorted Gap Year, PO Box 7457, Hutt St Post Office, Adelaide, 5000 or emailed to kate.gap@angastravel.com.au

Any complaint should be put in writing to Escorted Gap Year as soon as possible and will be thoroughly investigated. Any complaint or claim received 30 days after the end of your journey may not be considered.

For more information, please ask your Escorted Gap Year Travel Consultant.

We thank you for your patronage and look forward to being of service.

Schedule of Fees – May 2018

Escorted Gap Year trading under Angas Travel Pty Ltd is a member of AFTA (Australian Federation of Travel Agents); ATAS (AFTA Travel Accreditation Scheme and IATA (International Air Transport Association – self-ticketing).

Professional services of the Consultants are as indicated and are brought to your attention to advise the important charges now implemented within the travel industry.

Required Deposits:

  • International Deposits (non-refundable)  
$200 per person
  • Domestic Deposits (non-refundable )
$110 per person
Booking/Ticketing Fees:

  • Domestic Tickets & Changes
$44 per person
  • Trans-Tasman Airfares & Changes
$70 per person
  • International Airfares & Changes
$90 per person
  • Around the World Tickets & Changes
$120 per person
  • Domestic Package Holidays with Flights
$110 per person
  • International Package Holidays with Flights
$120 per person
  • Frequent Flyer Redemption (return fares)
$150 per person
  • Frequent Flyer Redemption (around the world)
$250 per person
  • Car Hire only booking
$50 per booking
  • Coach, Rail & Ferry bookings
$50 per booking
Service Fees:
  • After Hours Travel Services
$150.00 per hour
  • Professional Consultancy / Advice fee
$150.00 per hour
  • Account / Document Search fee
$100.00 per document
  • Itemised quotes (refunded upon booking with us)
$150 per quote
  • Itinerary planning for consultations over half an hour (refunded upon booking with us)
$150 per hour

Passport/Visa Fees:

  • Processing fee (in addition to any Visa or Passport fees that may apply)
  • Courier fees
$50 per person per visa

On application

  • Processing fee (when Angas Travel are not doing travel arrangements)
$100 per person
Cancellation Fees:
  • Cancellation Fee after booking is confirmed
10%
  • Cancellation Fee after full payment received
10%
Credit Card Surcharges:
  • Visa, MasterCard & American Express – 1%